Pick the symptom. We'll tell you the likely cause and the parts that usually fix it.
Noisy, malfunctioning or completely broken down. These are the problems we get called out for most. Tap the one closest to yours.
What's probably wrong. Most commonly a broken spring, a snapped cable, or an opener that has lost power or its travel settings. On older doors it can also be a seized roller or a track obstruction.
Is it safe to keep using? No. If the door won't move, don't force it. A door stuck part-way is usually holding tension somewhere it shouldn't.
What usually fixes it. Replacing the failed spring or cable, or resetting and re-tensioning the opener. Where springs are involved this is not a DIY job.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Usually the safety sensors are misaligned, dirty or obstructed, or the opener's close-force and travel limits have drifted out of adjustment.
Is it safe to keep using? Generally yes, but don't disable the sensors to work around it. They're what stops the door closing on something.
What usually fixes it. Cleaning and realigning the sensors, clearing the track, or recalibrating the opener's limits.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Almost always the counterbalance. A tired or broken spring means the door's full weight is on you, or on the opener.
Is it safe to keep using? Not really. Running an opener against an unbalanced door wears the motor out quickly, and a door that won't stay put can drop.
What usually fixes it. Replacing and re-tensioning the springs. Springs are under extreme tension, so this is a job for a technician.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Commonly worn rollers or bearings, dry or damaged tracks, or loose hardware. A sudden change in noise is worth acting on rather than ignoring.
Is it safe to keep using? Usually, for a short while. Noise is normally the early stage of something wearing out.
What usually fixes it. Replacing worn rollers and bearings, straightening or replacing track sections, and re-tightening the hardware.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Most often a flat remote battery, a remote that has lost its pairing, or a receiver fault at the opener. Occasionally it's local radio interference.
Is it safe to keep using? Yes. Use the wall button or the manual release in the meantime.
What usually fixes it. A new battery, re-pairing the remote to the opener, or replacing the remote or receiver. We stock remotes for all the common brands.
Got an ATA PTX-5? Here's how to code it to your opener:
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Typically the door has been left in manual release, or the drive has failed: a stripped gear, a broken carriage, or a snapped drive belt or chain.
Is it safe to keep using? Stop running the motor. If it's driving nothing, continuing will usually make the damage worse.
What usually fixes it. Re-engaging the release if that's all it is, or replacing the failed gear, carriage, belt or chain.
Not sure whether your door is in manual release? These show how to disengage and re-engage it:
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. Often a cable that has come off its drum on one side, a bent track, or a broken roller bracket. Impact damage is a common cause.
Is it safe to keep using? No. A door sitting on an angle can jam hard or come out of the tracks entirely.
What usually fixes it. Re-seating and re-tensioning the cables, straightening or replacing the affected track, and replacing damaged brackets or rollers.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
What's probably wrong. A lift cable has failed, or come off its drum. Cables usually fail because they're worn or corroded, or because a spring has gone first.
Is it safe to keep using? No. Stop using the door. Cables carry the counterbalance load and a second failure can drop the door.
What usually fixes it. Replacing cables in pairs and checking the springs and drums at the same time. The system is under tension, so this is a technician job.
If that sounds like your door, book a service and we'll confirm it on site, or browse the parts.
Pull the manual release to run the door by hand, for example in a power outage. Re-engage it before using the opener again, or the motor will run without moving the door.
If the door is heavy or won't stay put once released, stop and book a service. That points to a spring or cable problem.
This walks through coding an ATA PTX-5 hand transmitter to your opener.
If it still won't pair, the receiver may be at fault. Browse remotes or book a service.
Call us, or book a technician. All brands, all door types.
